how to video

How to Check Data Cap balance

  • Click on “Web Self-Care” Icon accessed from the My Mobitel tab on the mobitel website www.mobitel.com.ng
  • Input your Username and Password the one you chose while registering the first time
  • Click on “Submit” button
  • Click on the “View Current Balance” menu button located on the right side of the welcome page. Confirm that the name and Customer ID displayed is yours.
  • View your balance by looking at the last row on the page under the ‘Balance’ column. Note that a negative value is a credit balance while a positive value is a debit balance.
  • Thank you.

How to Check Your Usage on the Self-Care Portal

  • Click on “Web Self-Care” Icon accessed from the My Mobitel tab on the mobitel websitewww.mobitel.com.ng
  • Input your Username and Password the one you chose while registering the first time
  • Click on “Submit” button
  • Click on the “View Current Balance” menu button located on the right side of the welcome page. Confirm that the name and Customer ID displayed is yours.
  • View your balance by looking at the last row on the page under the ‘Balance’ column. Note that a negative value is a credit balance while a positive value is a debit balance.
  • Click on “Details” on the last row to view sessions according to dates. The sessions are captured every 5 minutes
  • Select a date range you wish to check
  • Click on the “Search” menu button
  • The data transaction/browsing sessions are displayed. Note that a negative value is a credit amount while a positive value is a debit amount.
  • Thank you.

How to Make Subscription renewal Payments online

  • Go to www.quickteller.com/mobitel on your web browser.
  • Scroll down the page to select your plan by clicking on the green patch labeled “Pay” that corresponds to your plans.
  • Input your email address, Mobile phone number and device Mac Address then click “Next”
  • Verify that your details are correct.
  • If the information is correct, click on “Pay” if not click back to review the information you inputted.
  • Click the dropdown button on interswitch payment page to select card type.
  • Input relevant information; Card Number, Expiry Date, PIN and CVV2
  • Click "Pay".
  • The appropriate amount will be withdrawn from your account and a notification sent to you.
  • Our billing team will receive notification of payment and recharge your account

How to renew your subscription or top up your account using Mobitel recharge Cards

  • Click on “Web Self-Care” Icon accessed from the My Mobitel tab on the mobitel website www.mobitel.com.ng
  • Input your Username and Password the one you chose while registering the first time
  • Click on “Submit” button
  • Click on “Refill Account” menu button on the top pane of the welcome page. The characters become orange in colour.
  • Enter the Recharge Voucher PIN on the card.
  • Enter your MAC Address
  • Click on “Validate” on the bottom left end of the page.
  • Your account is topped up with the value of the voucher used.
  • Thank you